Privacy Policy - The Central Group

Central Graphics and Container Group Ltd.

Privacy Policy Purpose

This privacy policy (the “Policy”) has been compiled to better serve those who are concerned with how their Personally Identifiable Information is being used online. For the purposes of this Policy, “Personally Identifiable Information” means information that can identify an individual directly or through reasonably available means. This does not include business contact information that is used solely for the purpose of communicating or facilitating communication with an individual in relation to their employment, business, or profession.

In this Policy “we” or “us” refers to The Central Graphics and Container Group Ltd. (“The Central Group”) and our subsidiaries and affiliates. All services mentioned are services provided by The Central Group.

“You” refers to anyone who visits our Website, blog, applications, or social media and includes individuals who place orders with us, apply for a job, register on our Website, and anyone who engages with our services.

By providing Personally Identifiable Information to The Central Group, using our Website, blog, applications, or engaging with our social media, you are consenting to our use, collection and disclosure of your Personally Identifiable Information in accordance with the terms of this Policy. Providing Personally Identifiable Information or authorizing a third party to disclose Personally Identifiable Information to us signifies your consent to collection, use and disclosure of Personally Identifiable Information in accordance with this Policy.

You have the right to withdraw your consent from us collecting and using your Personally Identifiable Information, but this may limit our ability to provide you with our services. See below for details around same.

What Personally Identifiable Information do we collect from the people that visit our blog, Website or app?

When ordering, applying for a job, or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, resume or other details to help you with your experience.

In addition, computer and device information such as device type, device identifier, IP address, MAC address, location, browser type, operating system, duration of use, user behaviour, length of time spent on services, and frequency of use may also be collected.

We may also collect other information that you voluntarily provide to us, our employees, or our contractors.

When do we collect information?

Personally Identifiable Information may be collected in a number of ways, including: when you subscribe to a newsletter, fill out a form, open a support ticket, apply for a job, or enter information on our site, blog, in person, by mail, by email, from our applications or other software, and from third parties who you have authorized to disclose Personally Identifiable Information to us.

If you provide information about a third party or authorize a third party to do so, we will assume you have taken proper measures to obtain informed consent.

If you post a review, make a comment, or otherwise submit Personally Identifiable Information on a public forum such as social media accounts or public forums on our Website or other applications, your communications may be viewable by the public.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, blog, applications, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our Website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To comply generally with all laws and applicable regulatory requirements.
To administer surveys, contests, offer tailored content, administer focus groups based on your interests.
To understand demographics, interests, usage patterns, and to otherwise analyze trends, patterns and conduct market research.
To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

We use regular security scanning. Our employees and contractors understand the importance of keeping your information private. All employees and contractors are expected to maintain the confidentiality of Personally Identifiable Information.

Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your Personally Identifiable Information. We utilize security safeguards that are on par with the industry standard. We keep electronic files in a secured environment with restricted access and use.

Despite all the foregoing security measures, online storage and communicating online is not one hundred percent secure. We encourage all individuals to provide only the information they are comfortable with providing to a third party, keep watch for communications that are suspicious and report any suspicious activity to us as soon as possible. We as a community can help keep us all safer.

We make every reasonable effort to keep your Personally Identifiable Information as accurate, complete and up-to-date as necessary. If desired, you may verify the accuracy and completeness of your Personally Identifiable Information in our records.

Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file, we will remedy any such errors on a timely basis. In the event that inaccurate information is mistakenly sent to a third party, we will communicate relevant changes to the third party where appropriate.

Cookie Usage: Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your preferences on our Website. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

We have implemented the following:

Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Website.

Google

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Managing cookie preferences

Impressions and other ad service functions as they relate to our Website.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

You may opt-out of use of cookies through your browser settings. You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.

Third-party Disclosure

We may transfer your Personally Identifiable Information to our third-party service providers for purposes of providing the services to us and who are bound by contract to keep this Personally Identifiable Information confidential. Our third-party service providers may include: Website hosting partners and other parties who assist us in operating our Website, blog, or applications, service providers who assist us in conducting our business or serving our users, administrative and technical support including cloud storage providers, IT support and data analytics providers, contractors and affiliates we use for storage, processing and deliveries. Except in relation to third-party service providers for the purposes set forth herein, we do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice and obtain your consent. We may also release Personally Identifiable Information when release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

We also collect and share the following information for analytics and marketing purposes: Referral site details, time spent on pages, video clicks, outbound link clicks, form completions as well as browser, operating system, device, network location. If you wish to opt out of the collection and use of this information for marketing purposes, please see the “Managing Cookie Preferences” section above.

If you believe that a third party has inappropriately disclosed your Personally Identifiable Information to us, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let us know immediately.

Location of Personally Identifiable Information

Personally Identifiable Information provided to our service providers may be stored outside your jurisdiction of residence. You acknowledge and agree that, as a result, your Personally Identifiable Information may be processed, used, stored, or accessed in other jurisdictions and may be subject to the laws of those jurisdictions. For example, information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in other countries.

Third-party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Although we endeavour to only link to sites or applications that share our commitment to your privacy, please be aware that this Policy will no longer apply once you leave our Website, blog, or other applications, and that we are not responsible for the privacy practices of third-party sites or applications. We therefore suggest that you closely examine the respective privacy policies of third-party sites and applications to learn how they collect, use and disclose your Personally Identifiable Information.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial Websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates Websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its Website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following: Users can visit our site anonymously.

Once this Policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our Website.

Our Privacy Policy link includes the word “Privacy” and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

On our Privacy Policy Page.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking; however you can opt out of this. To see how, please see the “Managing Cookie Preferences” section above.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personally Identifiable Information from children under the age of 13 years, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of Websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect Personally Identifiable Information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days or earlier if required by law.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Anti-Spam Legislation

The US CAN-SPAM Act and Canada’s anti-spam legislation are laws that set the rules for commercial email, establish consent and content requirements for commercial messages, give recipients the right to have emails stopped from being sent to them, and spell out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and send information and updates pertaining to orders.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with Anti-Spam Laws, we agree to the following:

To obtain consent (express or implied) or rely on an exemption as permitted by law to send commercial electronic messages.
To not use false or misleading subjects or email addresses.
To identify the message as an advertisement in some reasonable way.
To include the physical address of our business or site headquarters.
To monitor third-party email marketing services for compliance, if one is used.
To honor opt-out/unsubscribe requests quickly.
To allow users to readily and easily unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

Contacting Us

We strive to meet evolving privacy needs and expectations. With that in mind, we review our privacy practices from time to time, and our information handling practices may change. If we make a material change to this Policy, we will provide a revised version on our Website and set out the date on which changes were made. Changes shall take effect upon notification of such changes. You may determine when this Policy was last updated by referring to the date found at the bottom of this Policy.

If there are any questions regarding this Policy, you may contact us using the information below.

Email: dwight@centralgrp.com
Director of Technology
Central Graphics and Container Group
5526 Timberlea Boulevard
Mississauga, ON L4W 2T7
Canada
905-238-8400