Privacy Policy

Quick Navigation: 

1…… Introduction and Purpose

2…… Information Collection

3…… Usage of Information

4…… Withdrawing Consent

5…… Security

6…… Accuracy of PII

7…… Third-Party Disclosure and Links

8…… Cookies and Tracking Technologies

9…… Transfers and Disclosures Outside Canada

10…. Your Rights and Choices

11…. Compliance and Contact Information

1.  Introduction and Purpose

This policy outlines our commitment to protecting the privacy of individuals who interact with our online services, including our website, applications, and social media. It details our practices regarding the collection, use, and safeguarding of personally identifiable information (PII) which is regulated by applicable laws.

2. Information Collection

We gather both personal and technical data to offer and improve our services. PII includes names, contact details, and transaction history. Technical information covers device type, device identifier, IP address, MAC address, location, browser type, operating system, duration of use, user behaviour, length of time spent on services, and frequency of use may also be collected.

3. Usage of Information

Collected information, including PII, is important for customizing user experiences, service improvement, transaction processing, and legal compliance. Each type of collected information serves to enhance our services, demonstrating a direct link between data collection and user benefits.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, blog, applications, or use certain other site features in the following ways:

We also use the collected information to personalize your experience and to allow us to deliver the type of content and product offerings in which we reasonably feel you would be interested.

Without limiting the foregoing, we use your PII in order to:

(a) improve our Website in order to better serve you.

(b) allow us to better service you in responding to your customer service requests.

(c) quickly process your transactions.

(d) send periodic emails regarding your order or other products and services.

(e) comply generally with all laws and applicable regulatory requirements.

(f) administer surveys, contests, offer tailored content, administer focus groups based on your interests.

(g) understand demographics, interests, usage patterns, and to otherwise analyze trends, patterns, and conduct market research

(h) follow up with them after correspondence (live chat, email, or phone inquiries)

4. Withdrawing Consent

You have the right to withdraw your consent from us collecting and using your Personally Identifiable Information, but this may limit our ability to provide you with our services. See below for details around same. 

5.  Security

We use security protocols, including secured networks, encryption and restricted access, designed to keep the information secure.  We also implement a variety of security measures when a user enters, submits, or accesses their information designed to secure your PII.  Our privacy team undergoes regular training to stay abreast of privacy and security best practices, all with the goal of improving the confidentiality and integrity of user information.

Despite all the foregoing security measures, online storage and communicating online is not one hundred percent secure. We encourage all individuals to provide only the information they are comfortable with providing to a third party, keep watch for communications that are suspicious and report any suspicious activity to us as soon as possible. We as a community can help keep us all safer. The risk surrounding the unauthorized processing of PII depends on the nature of the PII at issue, and the circumstances surrounding the unauthorized processing.  

6.  Accuracy of PII

We make every reasonable effort to keep your PII as accurate, complete, and up to date, as necessary. If desired, you may verify the accuracy and completeness of your Personally Identifiable Information in our records by contacting our Privacy Officer at the contact details set out in Section 11 below.

7.  Third-Party Disclosure and Links

We may transfer your Personally Identifiable Information to our third-party service providers for purposes of providing the services to us and who are bound by contract to keep this Personally Identifiable Information confidential. Our third-party service providers may include: Website hosting partners and other parties who assist us in operating our Website, blog, or applications, service providers who assist us in conducting our business or serving our users, administrative and technical support including cloud storage providers, IT support and data analytics providers, contractors and affiliates we use for storage, processing and deliveries. 

We may also release Personally Identifiable Information when release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

8.  Cookies and Tracking Technologies

We’ve set out below details about how cookies and other tracking technologies are employed to remember user preferences, analyze site usage, and tailor advertising. We distinguish between first-party and third-party cookies, offering users clear choices about their data usage.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Website.

(a) Google

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

(b) Managing cookie preferences

Impressions and other ad service functions as they relate to our Website.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

You may opt-out of use of cookies through your browser settings. You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.

9.  Transfers and Disclosures Outside Canada

PII provided to our service providers may be collected, used, stored, accessed or otherwise processed outside your jurisdiction of residence. All information that is stored outside of your jurisdiction of residence is governed by the laws of the foreign jurisdiction, including access by law enforcement, courts and government agencies to legal demands or requests in other countries.

10.  Your Rights and Choices

You have the certain rights in relation to your personal information. Subject to certain restrictions under the law, your rights include and may not be limited to the right to know what PII is being processed and by whom, for what purposes is the PII being processed, the right to correct PII, and you have the right to withdraw consent for certain information handling practices though this may affect our ability to provide services to you. Please contact our privacy officer at the contact information below to get more information on your rights and any limitations, and to exercise your rights.   

11.  Compliance and Contact Information

For all questions relating to this privacy policy, our PII handling practices, to understand your rights and restrictions, including the right to opt out of certain information handling practices, please contact our privacy officer at the contact information set out below.  

Director of Technology
Central Graphics and Container Group
5526 Timberlea Boulevard
Mississauga, ON L4W 2T7